Product Quality Analysis
Product quality is an essential component of a successful business. From customer satisfaction to the competitiveness of the marketplace, the quality of a product critically impacts all aspects of business. Quality analysis is a tool used to measure the level of quality of a product and identify areas where improvements can be made. Through the analysis of a product’s design, manufacture, maintenance, customer feedback and measurements against industry standards, organizations can benefit from a better understanding of the quality of their product.
Design Quality
The design of a product involves several aspects, such as cost, features, ergonomics, aesthetics, reliability and usability. Quality analysis of design should examine the customer requirements and determine if they have been met, evaluate the correct selection of materials and any marketing issues that might influence customer decision making. Any issues found should be corrected as soon as possible.
Manufacturing Quality
The manufacturing process is where a product is physically made. The quality analysis of this process should examine the accuracy of the measurements and bills of materials, the consistency of the assembly process, the accuracy of the paints and finishes and the quality of the welding and molding. Any issues found should be corrected as soon as possible.
Maintenance Quality
The maintenance of a product is necessary for the product’s longevity. Quality analysis of maintenance should include examining the operating rates of the product, the repair rates, and the accuracy of the maintenance manual. Any issues found should be corrected as soon as possible.
Customer Feedback
Customer feedback is an important component of quality analysis. Surveys, focus groups and interviews should be conducted to gain an understanding of customer satisfaction. Additionally, customer complaints should be reviewed to analyze patterns in feedback as well as to ensure customer needs are accounted for in the remodeling of the product.
Industry Standard Measurements
Industry standard measurements can be used to compare product quality to that of competitors. Industry standards typically focus on features and performance such as speed, accuracy, size, weight and price. Quality analysis should include comparing a product’s features and performance against those of a competitor or a standard set by the industry.
By analyzing the quality of a product, organizations can make informed decisions as to how to improve their product. Through examining the design, manufacture, maintenance, customer feedback and industry-standard measurements, organizations can identify appropriate actions to ensure improved quality of their product.
