In recent years, the 4S store has become an integral part of automobile sales in China. 4S store is a store that specializes in automotive sales and after service, integrating product (including vehicles, auto accessories, and parts) sales, auto maintenance and repair, car insurance and auto finance. Usually it is opened by auto original equipment manufacturer (OEM) as a profit-making branch, but in some cases, it is also opened by auto dealers. In essence, the 4S store is an important innovation to auto sales business, making it an excellent all-in-one service, deploying necessary resources to modernize the sales service, and improve office efficiency and the overall customer satisfaction of car owners.
The 4S store emphasizes one-stop service, offering customers modern facilities, advanced technology and a variety of services in one place. The services range from product (vehicle, auto accessories, parts, auto repair and maintenance, car insurance, auto finance and more) sales to after-sales service, including vehicle safety checks, maintenance, repairs and report checks. The store also offers promotional activities and reductions, as well as other services such as vehicle decoration and styling, providing customers with a comprehensive range of advantages and benefits.
In addition, the 4S store is also equipped with a network of professional and experienced technicians who have direct access to the part, oil and other materials used in the service of cars. Furthermore, these technicians can perform auto maintenance, repairs and other related processes in an efficient and cost-effective manner. Moreover, these technicians are able to offer excellent customer service by providing friendly and knowledgeable advice to the customers.
The 4S store also serves as an extension of the original equipment manufacturer (OEM), providing full warranty coverage to the customers. This means that customers can rest assured that the various parts and services that have been used or provided are of the highest quality and reliable.
The 4S store has grown to become an essential part of the car ownership experience in China. It has enabled car owners to conveniently access the services and products that they need for their vehicles, as well as offering valuable advice that aids the customer in making the most cost-effective and logical decisions when buying the best car for them and their family. As technology advances and the demand for cars continues to increase, the importance of the 4S store and its ability to fulfill customer’s needs is likely to grow in the future.