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The goal of any organization should be to keep the highest quality standards in all aspects of operations. Quality assurance is the process of maintaining a certain level of quality throughout the organization by monitoring, mitigating and managing potential risks, in an effort to eliminate errors or defects within the product or service. This process, often referred to as Total Quality Management (TQM), encompasses an entire organization’s system of quality control and benchmarking, and is divided into two main categories: preventive and corrective.
Preventive quality assurance seeks to identify and address potential problems before they occur. By taking the time to plan and monitor operations, proactive organizations can identify process flow barriers, better resource allocation, gain real-time process visibility and ultimately more efficiently and effectively produce products or services that meet customer demands.
Corrective quality assurance involves the fixing of a problem after it has occurred. This process is more time and resource-intensive, and can be triggered when a product or service has not met internal and/or external quality standards. During corrective quality assurance, the process should include identifying the root cause and corrective action of the problem. Once identified, corrective measures should be implemented to prevent future occurrences.
The best quality assurance plan will include both preventive and corrective elements. This should be an ongoing process that is continuously updated, monitored and improved based on ongoing review of current trends and customer feedback. This can be accomplished through an organized system that involves employees, processes, risks and rewards.
Employees should play a key role in the quality assurance process, as they are the ones utilizing the system. Therefore, it is essential that they are aware of the procedures detailed in the plan and are held accountable when errors or defects occur. Additionally, providing access to resources so that employees can easily communicate with each other and have a clear understanding of their roles and responsibilities can significantly improve the quality assurance plan.
Processes are also a crucial part of the quality assurance plan. It is crucial for organizations to establish a clearly-defined process that can be described, executed, evaluated and subsequently improved. This requires organizations to identify the key steps and document these processes, ensuring that all employees have access to and follow the same quality standard.
Risk management should also be included in any quality assurance plan. This should include a process for identifying, assessing and prioritizing risks, as well an a system for monitoring, addressing, and mitigating potential risks.
Finally, organizations should also consider incentives to reward employees who go above and beyond in quality assurance. This could include awards such as bonuses or recognition for employees who take initiatives to improve the process and/or reduce errors or defects.
By following these tips, any organization should be able to create and maintain a quality assurance plan that is effective and well-structured. Quality assurance plans should provide employees with the resources needed to identify and address potential errors or defects, as well as ensure that customers are satisfied with products or services they receive. Ultimately, an excellent quality assurance plan will not only improve customer satisfaction and loyalty, but will also improve the organizations bottom line.
