What is EFQM (The European Foundation For Quality Management) Model?
The European Foundation For Quality Management, or EFQM, is an internationally recognized quality management system. The EFQM model is a framework for assessing and improving organisational performance. It is based on a holistic approach to performance excellence and provides a logical structure for objectively assessing a company’s performance.
The EFQM model provides a platform for organisations to assess and measure their organisational performance. It encourages organisations to have a strong commitment to customer-focussed performance excellence and provides a set of criteria for evaluating the success of their performance goals. The EFQM model is also a tool for benchmarking organisational performance and for improving quality.
The EFQM model is based on nine criteria: leadership, people management, partnership and resources, processes, results, customer-orientation, services, products and services, and society. These criteria are intended to address the strategic objectives of an organisation. These objectives can include focusing on customer needs, improving processes, increasing innovation and product quality, and ensuring a responsible attitude to society. Each of the criteria is further subdivided into sub-points, with each point addressing a specific aspect of the performance criteria.
The EFQM model requires organisations to set objectives, measure and analyse performance, and monitor the results. It also requires them to take corrective action when things go wrong and take steps to ensure long-term success. This approach helps organisations to become more agile and responsive to changing customer needs, promote innovation and drive continuous improvement.
The EFQM model is also used to assess an organisations performance relative to that of competitors. The assessment is carried out using the EFQM criteria, including the nine primary criteria and any relevant sub-criteria. It assesses how well the organisation is performing in each criterion and makes recommendations for improvement.
The EFQM model is widely used in Europe, both by large firms and small- and medium-sized enterprises. It is becoming increasingly popular in other parts of the world, such as the USA, Canada and Australia. Many companies use the EFQM model in combination with other quality management systems, such asSix Sigma, as part of a larger organisational quality system.
The EFQM model enables organisations to achieve a high level of performance by focusing on key performance criteria. It provides an effective framework for organisations to manage quality and increases their competitiveness. It encourages them to become more customer-focused and innovative. As such, it is an increasingly valuable tool for organisations striving for excellence.
