Q-T C Model
The Q-T C model is a quantitative tool that can be used to compare the performance of programs and services on the basis of their output, outcomes and costs. Developed by Richard Drogin at Columbia University, the Q-T C model utilizes a process-oriented approach to measure the impact of a program or service. It assesses the effectiveness of a program or service by analyzing five key measures: quality, time, cost, satisfaction, and technology.
In considering quality, the Q-T C model looks at both the process and product of a program or service. For a maximum Q-T C rating, the quality of the product or service should meet or exceed the desired outcome and should also be delivered quickly and at a low cost. In other words, the process should be efficient and effective. Quality includes such attributes as accuracy, clarity, and user-friendliness.
The Q-T C model also takes into account the time and cost associated with a service or program. Time is an important factor in determining the effectiveness of a program or service and should be tracked on a daily, monthly, and even an annual basis. For example, if a program is designed to reduce waiting times, then the actual performance of the program should be tracked against the desired outcome. Similarly, the cost of delivering a program or service needs to be carefully tracked, as it affects the overall rating of the program or service.
Finally, the Q-T C model looks at customer satisfaction and the use of technology to enhance the performance of the program or service. Customer satisfaction is an important measure of success and should be tracked to see if the program or service is meeting user and/or customer expectations. Additionally, technology should be utilized to maximize the effectiveness of the program or service. This includes such measures as using computer models for more accurate performance tracking, using web-based services for better customer satisfaction surveys, and using mobile devices for more efficient program administration.
The benefits of using the Q-T C model are manifold. First, it provides an objective measure for comparing the performance of different programs and services. By tracking key performance measures such as quality, time, cost, satisfaction, and technology, the Q-T C model ensures that an organization is getting the maximum return on investment for a program or service. Additionally, the Q-T C model provides a way for organizations to assess the effectiveness of their programs and services over time. Through this process, an organization may identify areas where performance is lacking and take steps to improve it.
In summary, the Q-T C model is a quantitative tool used to assess the effectiveness of programs and services. It assesses the performance of a program or service across five key measures – quality, time, cost, satisfaction, and technology – and objectively compares the performance of different programs and services. The Q-T C model is an invaluable tool for organizations, as it allows them to identify areas where performance can be improved and to maximize their return on investment.
