Introduction
Control measurements are the management tools which are used to monitor and evaluate the performance of systems, processes and organizations. Control measurements are mainly used to determine the performance criteria of the systems, processes, and organizations. The criteria are formulated in terms of objectives, goals, and desired outcomes. These criteria are then used to assess and evaluate the performance of the systems, processes and organizations against the set standards or benchmarks.
Control measurement is the process of identifying the relevant performance criteria, applying them to the organizations, and their components, and assessing the performance against the standards and set benchmarks. This involves the consideration of various factors such cost, time, quality, and customer satisfaction. The results of control measuring provide useful information on performance and can be used to take corrective action, if needed.
Control measurements are used to support decision making in two ways: firstly, to identify potential problems and secondly, to measure and assess changes in performance. The data which is collected through the use of control measurements is used to make informed decisions about approaches, strategies, and tactics for the organization, and its components.
Types of Control Measure
1. System Measurements: System measurements are used to collect information on the overall performance of the organization. This includes data on customer satisfaction, cost reduction, productivity, customer feedback on products and services, and other quantifiable information.
2. Process Measures: Process measures are used to measure and evaluate the performance of specific processes. This includes data on average cycle time, number of handled products or services, lead time, and customer response.
3. Organizational Measures: These are specific to the organization, such as staff turnover, sick leave, operating costs, employee satisfaction, and customer loyalty.
Benefits of Control Measurements
1. Improved Performance: By using control measurements, organizations can track and monitor their progress, allowing them to make improvements in areas that need it. This can ultimately lead to lower costs and higher satisfaction.
2. Improved Quality: Control measurements can measure customer satisfaction, which can help organizations identify areas where quality needs to be improved. This can help organizations improve their customer service and reduce customer complaints.
3. Increased Efficiency: By using control measurements, organizations can reduce waste and identify inefficiencies in their processes. This can lead to greater efficiency and increased productivity.
4. Improved Decision Making: Control measurements can provide valuable data for decision makers about the performance of the organization, which can help them make better informed decisions.
Conclusion
Control measurements are an important tool for monitoring and evaluating organizational performance. They provide valuable data for decision makers, leading to improved performance and higher customer satisfaction. Control measurements can be applied to systems, processes and organizations, allowing organizations to identify and address areas that need improvement.
