The philosophy of the “Hilton Way” shapes the culture of the Hilton enterprise. The “Hilton Way” manifests itself in how the company treats guests and employees, and how it works to provide the highest level of quality service. The core values that define the Hilton enterprise culture include integrity, leadership, teamwork, ownership and quality.
Integrity: Hilton stands for doing the right thing. This includes maintaining fidelity with its employees, customers, communities and investors. It also means that Hilton maintains a commitment to social responsibility, ethical business practices and transparency in all aspects of the business.
Leadership: Hilton strives to be a leader in the hospitality industry and the communities in which it operates. This means constantly innovating and developing new products, services and experiences that delight both customers and employees. Leadership means motivating and inspiring individuals to maximize their potential and reach their aspirations.
Teamwork: Hilton recognizes that diverse teams bring valuable perspectives and skills that enhance the corporate culture. Teamwork encourages diversity of thought and open dialogue in pursuit of the company’s mission and values.
Ownership: Hilton encourages employees to take ownership of their work and their career, and to take pride in their individual and team accomplishments. This includes taking a proactive approach to developing and cultivating the skills necessary to succeed in the hospitality industry.
Quality: Hilton demands excellence in the products and services it offers, and quality is reflected in every aspect of the enterprise. Quality means providing outstanding accommodation and service, and creating memorable experiences for guests and employees alike.
The “Hilton Way” is a culture of continuous learning and continuous improvement. The company encourages employees to grow professionally and personally through professional development, advancement opportunities, and meaningful recognition and rewards. Hilton’s commitment to innovation and design helps ensure that customers come back time and time again, and that employees stay and grow with the company. The Hilton culture is one where the highest standards of excellence, professionalism and integrity are expected and rewarded.
