China Peoples Insurance Company (CPIC) is a state-owned insurance company and the worlds second-largest insurer in terms of gross premium. The company was founded in 1949 and has its headquarters in Beijing, China. As of 2018, CPIC had total assets of over RMB 7,450 billion and a net profit of RMB 91.3 billion.
CPIC has operations and presence in over 66 countries and regions around the world. Customers can purchase insurance coverage for life and health, auto, property, personal accident and travel, and tailor-made products. The company also provides re-insurance, capital operations and asset management services.
CPIC is committed to providing quality and value added services to customers by offering innovative products, extensive distribution networks and customer-centric services. Its innovation centers from Shanghai and Guangzhou have successfully developed drones and advanced technology to help detect and analyze risks as well as other cutting-edge applications. The company also proactively participate in the campaign of the Chinese government to develop and promote online insurance sector.
CPIC is committed to becoming the largest and most sought after life and health insurance company in China by continuing to develop innovative insurance products and services that meet changing customer needs. The company has been recognized by multiple awards and certifications, including being named as the 2017 AAA+ rated insurer by Chinese Bankers Insurance Agency.
At CPIC, providing customers with quality customer service is paramount. The company employs customer service staffs who are well-trained, knowledgeable and helpful. It also provides an online platform that allows customers to access information regarding insurance products, to file claims and to check the status of the claims anytime, anywhere. It has also set up customer care centers in over 21 cities in China to provide face-to-face services to their customers.
CPIC will continue to extend its reach by introducing more customer-friendly products, improving customer service and strengthening its digital capabilities. With its commitment to customer service and industry innovation, China Peoples Insurance Company will remain a leader in the insurance sector for years to come.
