The Effects of Delay in Performance
An individual’s life is made up of a number of activities, ranging from school, work, and leisure. However, one of the most common and important activities is the proper execution of a given task. Delay in performance is a concern for those involved in these activities, as success depends on accurate, timely execution. When this is not the case, substantial effects can occur, ranging from financial losses, psychological distress, and poor customer service.
First, financial losses are a common result of delay in performance. When a project is overdue, that financial benefit that was expected to be derived from its successful completion can no longer be realized. Furthermore, if the delay is long enough, the economic value of a project may decrease as newer, more efficient solutions become available. Delay in performance can also lead to increased expenses, as the financial resources allocated to bringing a project to fruition are used up before its completion. Additionally, projects that are put off due to delays can cause financial losses for those that had specific plans in place to utilize profits from the project. All of these effects can have a substantial effect on an individual’s financial bottom line.
Secondly, psychological distress can also result from delay in performance. While some projects may only affect the financial health of an individual or organization, there are those that require a significant amount of emotional and mental investment from those involved. When the project does not meet its deadlines, this can lead to unsatisfying results for all involved, as the goal of successful completion is not met. Being unable to reach a certain goal, even if it is out of one’s control, is a common source of anxiety, frustration, and depression.
Finally, and perhaps most importantly, delay in performance causes poor customer service. Every organization, whether it be a business, government, or nonprofit group, strives to provide the highest level of service to its customers. When they are not able to meet their goals in a timely manner, this can lead to frustration, dissatisfaction, and even alienation of the customer. Furthermore, this poor customer service can lead to lost sales, missed opportunities, and a damaging effect on their reputation.
In summary, delay in performance can have a substantial effect on all involved. Financial losses, psychological distress, and poor customer service are all possible results. It is therefore important for those involved in any project to understand the potential effects of delay and work hard to minimize them wherever possible.
