Organizational Performance Management Model
Introduction
Organizational Performance Management (OPM) is an approach to performance improvement within organizations. OPM is based on a comprehensive model that is designed to identify, measure and improve organizational performance. The model combines a number of different management approaches and philosophies in order to ensure effectiveness throughout all levels of the organization. It focuses on the individual, the organization, and the external environment in order to identify strategies for success.
The OPM Model
The OPM Model takes an unique approach to performance improvement. It uses a combination of quantitative, qualitative and strategic concepts to track and measure performance. The model includes such concepts as organizational structure and mission, performance objectives, performance indicators, performance measures, performance drivers and performance results. It also includes external factors such as competition and industry trends.
Organizational Structure and Mission
The foundation of the OPM Model is the organizations structure and mission. This includes the goals and objectives of the organization and the overall strategies and policies that guide the organization. This is important because it lays the groundwork for the development of performance objectives.
Performance Objectives
Performance objectives are the goals linked to the organizations structure and mission. In other words, these objectives define what needs to be accomplished in order to meet the organizations stated objectives. This is where the OPM Model begins to focus on specific areas of performance, such as customer satisfaction, efficiency, and innovation.
Performance Indicators
Performance indicators are used to track and measure the performance of an organization. These indicators are usually chosen according to specific goals for the organization and are often linked to performance objectives. Examples of performance indicators include customer satisfaction, efficiency, and cost reduction.
Performance Measures
Performance measures are used to measure and compare the performance of different parts of an organization. Performance measures can be either numerical or qualitative in nature. Numerical performance measures are typically used to measure the performance of individual units or departments. Qualitative performance measures are used to evaluate the overall performance of the organization. Examples of performance measures include customer satisfaction ratings, employee engagement surveys, and customer service quality metrics.
Performance Drivers
Performance drivers are those activities and processes that drive the overall success of the organization. These activities and processes are typically monitored and measured so that performance improvements can be identified. Examples of performance drivers include employee training, employee development, customer service, and customer feedback.
Performance Results
Finally, the OPM Model must include performance results. This includes measuring the effectiveness of the organizations performance objectives and measuring the overall success of the organization. The results can then be used to help identify areas of improvement and to inform future strategies and goals.
Conclusion
The OPM Model is a comprehensive approach to performance improvement. It combines quantitative, qualitative, and strategic concepts in order to create a comprehensive model that can be used to identify and measure the performance of an organization. With this approach, organizations can create objectives, measure progress, and achieve improved performance results. The model provides a framework for organizations to track, analyze, and optimize their performance. In this way, it can help organizations to create a high-performing environment and to drive better performance.
