Introduction
This paper will explore the impact of total quality management (TQM) on organizational theory. The paper will begin by briefly introducing the Total Quality Management system, its advantages and disadvantages, and some of the key elements of the process model. It will then discuss the effects of TQM on organizational culture and the way it influences organizational structures and processes. The paper will then conclude by exploring potential implications of TQM on organizational theory.
Total Quality Management (TQM)
Total Quality Management is a holistic approach to management that focuses on improving customer satisfaction, employee participation and organizational effectiveness. It is based on the belief that customer satisfaction is the primary goal of organizations and employees should take responsibility for their own performance. The main purpose of TQM is to give employees the tools and skills necessary to provide the highest quality product or service. Key elements of TQM include process improvement, team building, customer feedback, and continuous improvement.
Advantages and Disadvantages of Total Quality Management
The main advantage of the Total Quality Management system is that it is an effective tool for improving customer service. It also increases employee motivation and encourages continuous improvement. The system also encourages the use of customer feedback to identify and address problems. The disadvantage of TQM is that it can be expensive to implement and there is no guarantee of success.
Impact of Total Quality Management on Organizational Theory
Total Quality Management has a direct impact on organizational theory. It encourages organizations to shift from a top-down hierarchical structure to a more balanced and collaborative organizational model. It also encourages organizations to focus on process and innovation, rather than simply following outdated corporate structure models. It emphasizes the importance of customer satisfaction, innovation, and the role of employees.
Organizational Culture
TQM also has an impact on organizational culture. In traditional organizations, employees simply carry out orders given to them by their superiors. In TQM organizations, employees take an active role in the decision-making process and are empowered to make decisions and take initiatives. This encourages collaboration and team building, which in turn leads to increased productivity, creativity, and a better working environment.
Organizational Structure and Processes
The structure of traditional organizations is typically hierarchical, with top management having the most authority. In TQM organizations, the structure is more collaborative and flexible. Employees are encouraged to contribute ideas and to participate in decision making. This helps to create a more open and productive work environment. The processes are also more efficient and effective and there is more emphasis on customer satisfaction.
Conclusion
Total Quality Management has a direct impact on organizational theory. It encourages organizations to shift from a top-down hierarchical structure to a more balanced and collaborative organizational model and it emphasizes the importance of customer satisfaction, innovation, and the role of employees. The system helps to create a more open and productive work environment and encourages better communication and collaboration between employees. TQM also encourages continuous improvement and encourages organizations to focus on process and innovation rather than outdated corporate structure models.
