ZTO Express, previously known as “China Postal Express & Logistics”, was established in November 2002. The company has grown from a small courier company with only two miles of express delivery services to a large-scale express delivery company with over 3,200 miles of nationwide express services, covering more than 5,000 cities and counties across China.
ZTO Express, a leading express delivery provider in China, with the largest network of express service outlets and distribution centers, and the worlds most advanced technology and logistics capabilities. Founded in 2002, with headquarters in Hangzhou, the major shareholders of ZTO Express are Haigou Fund and leading international investment companies such as Fidelity, GP Kapital, Black Forest Capital and Oaktree Capital Management.
As one of the few independent express delivery companies in China, ZTO Express has achieved rapid growth over the past 16 years from its initial two mile operation in Hangzhou to become a nationwide leader today. It serves 450 million customers across China, and provides integrated logistics services including express delivery, freight forwarding, and warehousing and freight management to customers around the world.
It helps to reduce customer costs through efficient express delivery, enhances customer satisfaction with excellent customer service, and improves customer efficiency by playing an important role in global logistics. Moreover, it provide differentiated services such as brand express delivery, refined speed delivery and back-end information processing.
Moreover, ZTO Express provides important support to customers via innovative channels such as electronic commerce and omni-channel delivery. With its omni-channel delivery platform, ZTO Express is able to provide more efficient, better quality and customer-centric logistics services to its customers. In addition, its development in the big data and artificial intelligence sectors enable it to offer more comprehensive services to customers.
Thanks to its core customer-centric approach, ZTO Express has achieved significant growth. By following an expanded growth strategy, the company has successfully become an international leader in the express delivery industry by operating over 20 international distribution centers and boasts of clients such as Nike, Alibaba, USA, France and Germany. Its continuous efforts have placed it in a prominent position as one of the leading express delivery service providers in the world.
In 2016, ZTO Express went public on the New York Stock Exchange, becoming the first Chinese company to get listed on the NYSE. This significant event marked a significant milestone in the development history of ZTO Express and has become a driving force in the development of the express delivery industry in the world.
Thanks to the support of its strong shareholders and the dedication of its talented employees, ZTO Express has become one of the leading express delivery companies in the world. Its tax-saving and environment-friendly technology and its omni-channel delivery platform have enabled the company to provide a comprehensive range of services to its customers, including cost savings and a seamless customer experience. It also has earned trust from its customers and proved itself to be reliable and trustworthy.
In today’s innovative world, ZTO Express will continue to focus on its core values of providing high-quality service and remains dedicated to serve its customers with the best express delivery experience. It is confident that by staying rooted in the value of customer-centricity, the company will further solidify the trust of its customers and remain an indispensible partner in the express delivery industry.
