（UNIFORM RULES OF SUKUPAY GUARANTEE）
Introduction
SukuPay Guarantee is an assurance of payment guarantee service provided by SukuPay to protect the interests of its users in the course of digital payment transactions. The service of SukuPay Guarantee strictly follows the principle of fairness, voluntariness and consumer protection. Therefore, SukuPay has compiled and produced “Uniform Rules of SukuPay Guarantee” in accordance with international standards and best practices. The main purpose of the “Uniform Rules of SukuPay Guarantee” is to ensure the safety and effect of SukuPay Guarantee service.
Coverage of the “Uniform Rules of SukuPay Guarantee”
The “Uniform Rules of SukuPay Guarantee” consists of the definitions of coverage, obligations and duties, the process of filing claim, and the final resolution of disputes.
The coverage of the SukuPay Guarantee includes, but is not limited to:
1.Non-execution of service: If the service providers fail to provide the service, SukuPay guarantee will ensure that users will get the service as described in the offer, or receive a full refund.
2.Non-receipt of goods: If the user does not receive the goods within a reasonable timeframe after the payment has been made and all necessary paperwork has been submitted, SukuPay guarantee will ensure that user will get the goods as described in the offer, or receive a full refund.
3.Failure to deliver goods: If the goods delivered are not in accordance with the description provided by the service provider, SukuPay guarantee will ensure that user will receive the goods as described in the offer, or receive a full refund.
Obligations and Duties
The service providers who use SukuPay Guarantee must abide by the “Uniform Rules of SukuPay Guarantee” and the applicable SukuPay Guarantee policies. Specifically, the service providers must:
1. Ensure that all offers made are accurate and free of any misleading information.
2. Ensure that all product/service descriptions given on the offer are impeccable;
3. Abide by all applicable laws and regulations;
4. Ensure that the services offered are provided in a timely manner;
5. Ensure that all goods are received by the users without being damaged;
Process of Filing Claim
In order to ensure that users get the best possible service, SukuPay has a meticulously designed procedure for filing a claim.
Users must provide the following information when filing a claim:
1. A detailed description of the problem encountered;
2. Transaction ID;
3. Evidence to prove that the service has not been fully provided or the goods have not been received;
4. Any additional information that may be required.
Once the claim is accepted, SukuPay will then investigate the issue and determine whether compensation is required or refund is to be given. All claims will be handled within 3 business days.
Final Resolution of Disputes
In case of any disputes, SukuPay will use its best efforts to resolve the dispute fairly based on evidence available. The final decision of SukuPay will be made within 3 business days after a thorough review.
Conclusion
The “Uniform Rules of SukuPay Guarantee” are designed to ensure the best possible service to its users while protecting the interests of both service providers and users. We encourage all service providers and users to abide by the “Uniform Rules of SukuPay Guarantee” to ensure a secure, safe and fair digital payment transaction environment.
